Galleria Furniture
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Galleria Furniture Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Galleria Furniture has 2.7 star rating based on 25 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Sales person, Decent price, Sales associate was very nice.
Cons: Customer service, Customer managers, People.Recent recommendations regarding this business are as follows: "Do not use", "I have found that the smaller mom and pop places take better care of there customers.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Galleria Furniture has 2.7 star rating based on 25 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Sales person, Decent price, Sales associate was very nice.
Cons: Customer service, Customer managers, People.Recent recommendations regarding this business are as follows: "Do not use", "I have found that the smaller mom and pop places take better care of there customers.".
Most users want Galleria Furniture to offer a solution to their issues.
Review authors value the most Diversity of Products or Services and Location. Consumers are not pleased with Website and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Galleria Furniture Reviews
"Great customer service"
I bought a leather sofa with recliners when in 2 months the recliners broke and I didn’t want another same sofa, they credited the entire amt toward new...
"Never received paid for product and poor quality"
Purchased outdoor table and chairs the portion of the order received was poor quality. A chair broke the first day and the chairs you cannot set in for falling...
New Town, North Dakota
Never received paid for product and poor quality
User's recommendation: Do not use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oklahoma City Southwest, Oklahoma
Discontinued Recliner
We bought 2 recliners for the lifetime frame and cushion warranty. After having the chairs for roughly 4-5 months my wife's chair started making weird noises.
They sent out a technician who said a mechanism is out and they would possibly need to take the chair for repair. Almost 2 months later through this time we have been told they discontinued the chair for the exact reason my wife's chair is doing. So we have 2 of them. We feel we should be able to exchange them for something else in order to keep matching chairs and to prevent this long process at a later date with the other chair.
My wife was told they were trying to get the chairs swapped out for something else of our choosing which would be great, but then was told they would just fix the chair and now almost 2 months and still paying for a broke chair, that has a lifetime warranty on it. Not a very happy customer.
- Sales associate was very nice
Preferred solution: Let us exchange our 2 chairs for something that hopefully will not be discontinued for issues.
User's recommendation: I have found that the smaller mom and pop places take better care of there customers.
Oklahoma City Southwest, Oklahoma
Glue stain on chair
- Decent price
- Customer service
Preferred solution: Let the company propose a solution
Oklahoma City Southwest, Oklahoma
Holes in living room furniture
The sales associates were very helpful and so we're delivery guys. My problem was when my brand new furniture arrived it had holes in it.
The delivery men told me to call customer service and fixed the problem. Customer service was rude as though my problem wasn't a real issue. The customer service manager would not come to the phone. The man in customer service said she was busy and she would call me back.
I said okay to my surprise the same man called me back and told me I couldn't refund my furniture, nor get a discount, couldn't cancel protection plan and hung up and my face. First, I got the protection plan as a whole meaning all my furniture not partial. No thank you apologies or anything. Just rude.
Second, 20 minutes later the manager called back still no help she has to speak w/her general manager who isn't in to Wednesday. Really? What's customer service for? So, I ask for a refund that can't be given until Friday and customer service is not sure if it can be given then.
Really?
I've been a loyal customer for 8 years (check your system) and I will not be returning. The second worst experience I've had here I will not make it a third.
- Sales associates
- Decent price
- Customer service
- Customer managers
Preferred solution: Full refund
Oklahoma City Southwest, Oklahoma
Manger awful bad att
Oklahoma City Southwest, Oklahoma
Customer service
- Sales person
- Customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Great customer service
Oklahoma City, Oklahoma
Once they have your money your screwed
Oklahoma City, Oklahoma
DO T BELIEVE ANYTHING THEY SAY,
- People
Fort Worth, Texas
I will never go there again!! They do not stand behind there
Oklahoma City, Oklahoma
My wall was damaged by the movers
Oklahoma City, Oklahoma
Great furniture at the right price
Oklahoma City, Oklahoma
Damaged
Oklahoma City, Oklahoma
Staff
Oklahoma City, Oklahoma
Delivery
More selection
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Galleria Furniture does not have any stores outside of Oklahoma. There are lots of companies in Texas with similar names, but they are not affiliated.