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Had to customize a sectional was told it would take 6 to 8 weeks. It's going on week number 7. I have made several visits to the Galleria store to get the current status on my order, rather than always calling which I have called plenty times and all I get is the...
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1.8
#1045540
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The words "customer service" nor "manager" need to be in the same sentence as Sean/Shawn (the person with that title). Very rude. Very unprofessional. His attitude was condescending. He clearly doesn't care about the customer. Instead of trying to diffuse an upset...
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#840236
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Back in April i bought furniture for them picked it up myself i had alot of pieces.sofa mirror accent pieces ect.they wraped the furniture in plastic. got it home the sofa was cut underneath on the bottom my guess when they took it out the box it was evident this was...
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3.8
I liked
  • Sales person
I didn't like
  • Quality of product
#751329
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Queen Size Mattress Review

Galleria Furniture
#720601
These customer service people are definitely rude... At the time of my purchase they gave me a queen size mattress and a full size box spring and a very rude customer service guy says they can't change my box spring!!! This is why I keep choosing Mathis Brothers over them
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Positive Experience Review

Galleria Furniture
#602849
4.8
Details
Im sorry everyone else has had bad service with this company,I went in December 2014 picked out a couch had it delivered 12-16-14 WITH NO DELIVERY PROBLEMS.. Ive had wonferful customer service.
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Advertised vs Delivered
Reliability
Staff
Style and Design
Value for money

Galleria Furniture - Review about Furniture Warranty from Enid, Oklahoma

Galleria Furniture
#517052
We bought italia leather sofa and love seat just under 5 years ago.they advertised as life time warranty on mechanics of furniture.Now, they don't sell this brand anymore and will not stand behind what they guaranteed before they took our payment. The customer service department keeps ducking any conversations to help a customer and a return customer
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I received great service here and I love my living room furniture!! Ray Charles was awesome and the price was great. That said, my furniture was for my formal living room, so appearance matters much more than durability. The den furniture gets the real use and that is...
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5.0
#642878
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I purchased a "Simmons" brand leather sectional back in 2011 and not only have the cushions started to sink but the couch back pillows just randomly started peeling one day and have been relentless ever since. Galleria cannot do anything, they are worthless and...
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I didn't like
  • Quality of product
#641862
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I will never buy anything from this store again.I purchased a sectional from them last July,after a few short months the seat cushions started to sink to the point I'm having backpain.Anyhow after calling to report this,they sent someone put,who then said the cushions...
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I liked
  • Sales lady
I didn't like
  • Customer service
#612596
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My wife & I purchased a sofa and love seat on 7/29/2014 from Galleria Furniture. My wife liked the furniture at first but after a short amount of time we noticed that the cushions already lost there Resiliency, which is Warranted for one year. After 3 months from...
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1.0
#610006
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I ordered a bedroom set that was suppose to be delivered 2-15-15 and the mirror that was delivered was cracked. (no big deal). I figure they would schedule me another deliver date and that would be it. (WRONG). 3 days to by and no phone call. I call Galleria to let...
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#601242
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They didn't deliver my sofa. I called up to ask what happened, and was told they would deliver it the following day. After confirming my telephone number, I asked why I didn't receive a call??? Gee- I just love using my vacation time to wait all day for a phone call to...
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2.0
I liked
  • Sales person
I didn't like
  • Customer service
#578829
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Contact Galleria Furniture

Mailing Address:
Galleria Furniture
3700 W. I-40 Service Rd.
Oklahoma City, OK 73107
Phone:
(405) 942-9222
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I wish I had NEVER purchased anything from these morons. About 6 months ago, my husband and I bought a living room set for $2700 from them. The sales person sold us a coffee table and end table set, along with a recliner and loveseat. All were to be delivered together...
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1.0
#561391
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